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Support Staff Career Opportunities

  • Full-Time | Monday–Friday | 9:00 AM – 5:00 PM

    Position Overview

    Tier One Technologies is seeking a Customer Support Specialist Supervisor to lead and manage our daily support operations. This role is responsible for supervising support staff during assigned shifts, onboarding and training new team members, and ensuring every customer interaction reflects the professionalism and performance standards of our company.

    The ideal candidate is organized, technically capable, and confident leading a team in a fast-paced drone and aviation environment.

    Key Responsibilities

    • Supervise and support all customer support staff during assigned shifts

    • Train and onboard new support personnel

    • Maintain performance, communication, and service quality standards

    • Respond to customer inquiries via phone and email regarding Tier One Technologies products

    • Escalate technical issues appropriately and ensure timely resolution

    • Uphold company standards and represent the brand with professionalism

    Qualifications

    • High School Diploma or GED equivalent required (college education preferred)

    • FAA Part 107 Remote Pilot Certificate preferred

      • If not currently licensed, candidate must be willing to study independently; Tier One Technologies will cover the cost of the first exam attempt

    • 18 years of age or older

    • Valid driver’s license and ability to operate a vehicle

    • Ability to lift up to 50 pounds

    • Strong communication and leadership skills

    • Interest in drone technology and unmanned aviation

    What You’ll Be Part Of

    You will help lead a team supporting advanced American-engineered drone systems used in real-world missions. This role offers the opportunity to grow within a fast-moving aviation technology company while developing leadership and technical expertise in the unmanned systems industry.

    Apply Today

  • Full-Time | Monday–Friday | 9:00 AM – 5:00 PM

    Position Overview

    Tier One Technologies is seeking a Customer Support Specialist to assist customers with product questions, technical inquiries, and general support needs. This role works under the direction of the Customer Support Specialist Supervisor and plays a critical part in ensuring every client receives timely, knowledgeable, and professional assistance.

    ​

    The ideal candidate is organized, technically capable, and confident leading a team in a fast-paced drone and aviation environment.

    Key Responsibilities

    • Respond to customer inquiries via phone and email regarding Tier One Technologies products

    • Provide accurate product information and basic technical troubleshooting

    • Escalate complex issues to the supervisor or engineering team as needed

    • Document customer interactions and maintain organized records

    • Assist with general support operations during assigned shifts

    • Uphold Tier One Technologies’ standards of professionalism and service

    Qualifications

    • High School Diploma or GED equivalent required (college education preferred)

    • FAA Part 107 Remote Pilot Certificate preferred

    • If not currently licensed, candidate must be willing to study independently; Tier One Technologies will cover the cost of the first exam attempt

    • 18 years of age or older

    • Valid driver’s license and ability to operate a vehicle

    • Ability to lift up to 50 pounds

    • Strong communication skills and a customer-first mindset

    • Interest in drone technology and unmanned aviation

    What You’ll Be Part Of

    As a Customer Support Specialist, you will support advanced American-engineered drone systems used in real-world missions. This role offers hands-on exposure to cutting-edge unmanned technology and a pathway to grow within a rapidly evolving aviation company.

    Apply Today
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